This Payment & Cancellation Policy outlines the payment expectations, travel fees, cancellations, and appointment policies for services provided by M&J's Mobile Mechanics ("the Company").

By scheduling service, checking the agreement box, or signing electronically, you acknowledge that you have read, understood, and agree to this policy.

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1. Payment

Payment is due immediately upon completion of the approved service unless otherwise agreed to in writing.

Accepted payment methods include cash, major credit or debit cards, and other approved digital payment methods.

Invoices must be paid in full upon completion of service.

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2. Estimates

Repair estimates are provided in good faith based on the information available at the time of inspection.

If additional repairs or parts become necessary after work begins, you will be informed and approval will be obtained before any additional work is performed or charges are incurred.

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3. Parts

Customers may provide their own replacement parts or have M&J's Mobile Mechanics obtain the required parts.

If we purchase parts on your behalf, the cost of those parts will be included on your final invoice.

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4. Travel Fees

As a mobile repair service, travel fees may apply depending on the location of the service appointment.

Current travel fees are listed on our website or will be provided before your appointment is confirmed.

Travel fees help cover fuel, vehicle operating costs, and travel time.

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5. Cancellations & Rescheduling

Appointments may be canceled or rescheduled at any time.

If an appointment is canceled after the technician has begun traveling to the service location or after arriving on-site, applicable travel, inspection, or diagnostic charges may apply.

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6. No-Show Appointments

If the customer is unavailable, the vehicle is inaccessible, or the vehicle is not present at the scheduled appointment time, the appointment may be considered a no-show.

Applicable travel, inspection, or diagnostic charges may still apply.

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7. Inspection & Diagnostic Fees

Inspection and diagnostic services are billable regardless of whether repairs are authorized or completed.

These fees compensate the technician for the time, expertise, testing, and equipment required to evaluate the vehicle.

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8. Returned or Failed Payments

If a payment is declined, returned, disputed, or otherwise fails after services have been completed, the customer remains responsible for the full outstanding balance.

M&J's Mobile Mechanics reserves all rights available under applicable law to collect unpaid balances.

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9. Refunds

Refund requests are reviewed on a case-by-case basis.

Labor charges are generally non-refundable once services have been performed.

Concerns regarding workmanship will be handled in accordance with our Limited Warranty Policy.

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10. Contact Us

If you have questions regarding payments, estimates, travel fees, or cancellations, please contact M&J's Mobile Mechanics before your appointment.